“We completed a Press & Ganey survey which measured the patients experience with the medical centre from seeing an advertisement, to ringing and booking an appointment – right though to seeing the doctor and paying and leaving, there were 13 categories in all that were measured and I thought it was interesting that only three of these categories were in control of the doctor and nurse and the other 10 categories were controlled by the Administration team.”
While studying my Computer Science degree in Melbourne Part-time, I also worked as a Medical Receptionist and Practice Manager at my brothers Medical Centre. 30 years later after working around the globe and also completing a management degree – Here I am.
After completing Computer Science in 1995 I had the opportunity to work in Sydney, Melbourne, The Netherlands and London with short assignments around Europe, U.S.A. and SE Asia. In 2007 I completed my Executive MBA from Henley Business School in London while working for an Investment Management firm.
In late 2009 I returned back to Australia with my family and bought the Niecon Plaza Medical Centre with my wife, Dr. Sonu Haikerwal in 2010. This was an opportunity for Sonu to implement her thorough medicine ideologies and it gave me a chance to use all of my Executive M.B.A. training.
The Haan Health Medical Centre was conceptualised in mid 2013 after we saw a potential location and after a mammoth task with multiple obstacles and lots of opposition we were able to start our dream on time – 5th January 2015.
There are so many people I need to thank for helping us with this journey and I am delighted that all of you were able to attend our opening ceremony on Sunday 4th January 2015.
Hi, my name is Rachel and I am one of the Medical Receptionists here at Haan Health Upper Coomera. I have over 20 years previous experience in Reception and Administration. This is my first Medical role and I enjoy the fast paced nature of working in a busy health clinic environment and interacting with patients.
Haan Health is one of the most welcoming and supportive workplaces that I have been lucky to be a part of. The doctors, nursing and administration staff all work together with the same passion and goal the wellbeing and holistic care of the patient. I feel very blessed and am very proud to be part of the Haan Health family. I look forward to seeing you on your next visit to Haan Health!
My name is Bri, and I am lucky enough to be one 2 receptionist here at our beautiful Upper Coomera practice.
I have approximately 10 years experience working in the Medical field but am still learning every day and hopefully will continue to!
It’s not every day you hear people speaking about the fact that they love their job but since joining the ‘HAAN family’ , I am one of those people.
Meeting and understanding all the different personalities that come through our doors is something I look forward to daily.
Here in Upper Coomera, we boast some of Gold Coasts most amazing and talented General Practitioners’ and registrars, not to mention our fantastic nurse and Allied health services we provided on site. Our caring, passionate staff and state of the art facilities is what sets us apart from all of the rest.
In my spare time i enjoy spending time outside with my crazy and energetic family. We are all Rugby League fans so most of our weekends involve this whether it be watching my partner and our boys play or going and supporting our teams. When we are not doing that, we are always looking for new adventures to go on to see what our beautiful city has to offer.
Come in and say hi to us at HAAN!