“We completed a Press & Ganey survey which measured the patients experience with the medical centre from seeing an advertisement, to ringing and booking an appointment – right though to seeing the doctor and paying and leaving, there were 13 categories in all that were measured and I thought it was interesting that only three of these categories were in control of the doctor and nurse and the other 10 categories were controlled by the Administration team.”
Raj Haikerwal
While studying my Computer Science degree in Melbourne Part-time, I also worked as a Medical Receptionist and Practice Manager at my brothers Medical Centre. 30 years later after working around the globe and also completing a management degree – Here I am.
After completing Computer Science in 1995 I had the opportunity to work in Sydney, Melbourne, The Netherlands and London with short assignments around Europe, U.S.A. and SE Asia. In 2007 I completed my Executive MBA from Henley Business School in London while working for an Investment Management firm.
In late 2009 I returned back to Australia with my family and bought the Niecon Plaza Medical Centre with my wife, Dr. Sonu Haikerwal in 2010. This was an opportunity for Sonu to implement her thorough medicine ideologies and it gave me a chance to use all of my Executive M.B.A. training.
The Haan Health Medical Centre was conceptualised in mid 2013 after we saw a potential location and after a mammoth task with multiple obstacles and lots of opposition we were able to start our dream on time – 5th January 2015.
There are so many people I need to thank for helping us with this journey and I am delighted that all of you were able to attend our opening ceremony on Sunday 4th January 2015.
Hi, my name is Michele. For the past couple of years, I have served as Haan’s Practice Manager.
I have substantial managerial expertise from a variety of backgrounds, including practice management, administration, cardiology, and elderly care. I also have extensive knowledge over the previous 17 years working within the
medical industry.
I relocated to the Gold Coast in 2010, leaving my hometown of Toowoomba
behind, where I have continued to work in the health industry.
Working between both Upper Coomera and Broadbeach practices, I am fortunate to work with and oversee a highly effective and incredible skilled team at Haan Health.
Every time, I make sure patients are satisfied and well taken care of in our clinics since I am incredibly compassionate, enthusiastic, dedicated, and hardworking and will go beyond to make sure your care comes first.
I relish every opportunity to get to know and comprehend the many different
people who enter our doors. Welcome to Haan Health !
When I’m not working I love spending my weekends with family, and listening to music.
Hi, my name is Rhii, I am one of the receptionists here at Haan Health Medical Centre – Broadbeach. I have been in the medical industry for 4 years.
I absolutely love my job as a medical receptionist it is so rewarding in many ways throughout the connections with patients and providing reassurance and holistic care for each patient. I am known for my bubbly happy personality and will always try my best to help you even if I don’t know the answer straight away, I will always follow it up the best I can.
I feel very blessed and am very proud to be part of the Haan Health family. I look forward to seeing you on your next visit to Haan Health!
Hi, my name is Kim and I am one of the Medical Receptionists here at Haan Health
Upper Coomera.
I have over 15 year’s previous experience in Reception and Administration with the last 10 years in Medical. I enjoy the fast paced nature of working in a busy health clinic environment and interacting with patients.
Haan Health is one of the most welcoming and supportive workplaces that I have been lucky to be a part of. The doctors, nursing and administration staff all work together with the same passion and goal the wellbeing and holistic care of the patient. I feel very blessed and am very proud to be part of the Haan Health family.
I look forward to seeing you on your next visit to Haan Health!
Hi, my name is Babani.
I have been at Haan Health for over a year now and I absolutely love working here.
Haan is my first job in the medical industry, and i have learned so much in my little time here!
I particularly love the special relationships I’ve built with our patients and staff.
Look forward to more learning and new faces 
Hello, my name is Maddie. I am a part of the admin team for the HAAN Health Respiratory & Vaccination Clinic, and I have been in this role since 2021.
You will probably speak to me if you are calling to enquire about a COVID and respiratory test, or vaccination. Working for the Upper Coomera Respiratory & Vaccination Clinic has bought me so much joy, and I look forward to coming to work every day. Our team are all super supportive, non-judgemental, and always happy to help others out.
I had spent the last 15 year working in the hair industry as a senior stylist, so it will probably come as no surprise that I am a people person. I love listening to people talk about their journey’s, and I value the diversities that make us all individually unique.
In my free time I enjoy playing card and board games with my friends & family, listening to music, and dancing with my two left feet.
My name is Alex, I have had the pleasure of becoming a part of the Haan team for the last 12 months. I was born and raised in Colombia. My wife and I married and we moved to Australia for new beginnings 12 years ago.
I am a lawyer in Colombia, I worked in this field for more than 10 years, when I emigrated to Australia, I decided to study IT, a profession that I enjoy and which I learn something new every day.
I am proud to say I work for Haan Health Respiratory Clinic. My team and I have been able to provide outstanding support to the patients and families during Covid Pandemic. In my spare time I love to play volleyball and Soccer. Spending as much time as possible with my Twins and my wife.
Hello, my name is Sharleen, and I began working as a Concierge at Haan Health’s Upper Coomera Respiratory Clinic in January 2022.
With a background in both travel tourism and hospitality, I always look forward to giving a warm welcoming to patients when they arrive at our Clinic.
The most fulfilling aspect about my job working at Haan Health is making a difference and assisting patients on their journey to better health and happiness.
Haan Health is a primary sponsor of an elite Parkwood Sharks rugby league team, which I currently co-managed this Season.
When I’m not in attendance to the many sports my kid enjoys to play. I love spending my free time with my family in outdoor community activities, concerts, viewing art exhibits & galleries.